Trosoben apartma ob morju Zaliv Zaraće (Gdinj), Hvar | A-2047-b

Dear guest, the Agency as well as the owner are surprised by this rating, especially because you had no complaints during the stay. The apartment you booked is accurately represented on the photographs. During your stay you never contacted us to make any complaint. The house owner denies ever claiming that other guests had the same complaint (previous guest reviews support the owner's claim) and she believes that it was a case of miscommunication due to a language barrier. We are sorry that we had no knowledge of your dissatisfaction during your stay. We encourage all our guests to voice their complaints during their stay.

Spoštovani gost, Agencija in lastnik sta presenečena nad to oceno, še posebej zato, ker med bivanjem niste imeli nobenih pritožb. Apartma, ki ste ga rezervirali, je natančno predstavljen na fotografijah. Med vašim bivanjem se nikoli niste obrnili na nas, da bi se pritožili. Lastnica hiše zanika, da bi kdaj trdila, da so imeli drugi gostje enako pritožbo (prejšnje ocene gostov podpirajo trditev lastnika) in meni, da je šlo za napačno komunikacijo zaradi jezikovne ovire. Žal nam je, da nismo vedeli za vaše nezadovoljstvo med vašim bivanjem. Vse naše goste spodbujamo, da izrazijo svoje pritožbe med bivanjem.

Dear guest, the house owner thanks you for your rating, but would like to point out few things. She is surprised with your claim regarding the light fixtures, since they have all been working correctly and you have never informed her about any problems. She is aware that the floor has some damage which is limited only to the rooms that have balcony access. Unfortunately the damage is impossible to prevent, since it caused by sea water which is brought in by barefoot walking when returning from the beach. The house owner and Agency hope that you enjoyed your stay regradless of few minor issues mentioned.

Dragi gost, lastnik hiše se vam zahvaljuje za vašo oceno, vendar bi rad opozoril na nekaj stvari. Presenečena je nad vašo trditvijo glede svetlobnih teles, saj so vse delovale brezhibno in je niste nikoli obvestili o težavah. Zaveda se, da so tla nekaj poškodovana, kar je omejeno samo na sobe, ki imajo dostop na balkon. Škodo je žal nemogoče preprečiti, saj jo povzroča morska voda, ki jo prinese bosa hoja, ko se vračamo s plaže. Lastnik hiše in agencija upata, da ste uživali v bivanju, ne glede na nekaj omenjenih manjših težav.

Dear guest, the house owner thanks you for your rating, but would like to point out few things. She is surprised with your claim regarding the light fixtures, since they have all been working correctly and you have never informed her about any problems. She is aware that the floor has some damage which is limited only to the rooms that have balcony access. Unfortunately the damage is impossible to prevent, since it caused by sea water which is brought in by barefoot walking when returning from the beach. The house owner and Agency hope that you enjoyed your stay regradless of few minor issues mentioned.

Dragi gost, lastnik hiše se vam zahvaljuje za vašo oceno, vendar bi rad opozoril na nekaj stvari. Presenečena je nad vašo trditvijo glede svetlobnih teles, saj so vse delovale brezhibno in je niste nikoli obvestili o težavah. Zaveda se, da so tla nekaj poškodovana, kar je omejeno samo na sobe, ki imajo dostop na balkon. Škodo je žal nemogoče preprečiti, saj jo povzroča morska voda, ki jo prinese bosa hoja, ko se vračamo s plaže. Lastnik hiše in agencija upata, da ste uživali v bivanju, ne glede na nekaj omenjenih manjših težav.

Dear guest, the house owner would like to say that she is sorry you had an unpleasant stay. She would like to point out that she offered you to use the AC free of charge, instead of paying the 5,00€ daily extra, if you would agree to turn it off at night so that the external unit would not disturb other guests in the vicinity while they sleep. Since you agreed, she hoped you would abide by the terms. The agency urges all our guests to contact us if there are any issues and wishes you would have informed us to try and provide a positive solution to everyone involved.

Dragi gost, lastnica hiše bi rada povedala, da ji je žal, da ste imeli neprijetno bivanje. Poudarja, da vam je ponudila brezplačno uporabo klimatske naprave, namesto dnevnega doplačila 5,00 €, če bi se strinjali, da jo ponoči izklopite, da zunanja enota ne bi motila drugih gostov v bližini, medtem ko spijo. Ker ste se strinjali, je upala, da se boste držali pogojev. Agencija poziva vse naše goste, da nas kontaktirajo, če se pojavijo kakršne koli težave in želje, o katerih bi nas obvestili, da poskusimo zagotoviti pozitivno rešitev za vse vpletene.

Dear guest, the house owner would like to say that they are sorry if you had an unpleasant stay. The agency as well as the owner wishes that you had informed us if there were any issues during your stay to help resolve them. We wish you all the best and hope you have a more pleasant experience in your future vacations.

Dragi gost, lastnik hiše bi rad povedal, da jim je žal, če ste imeli neprijetno bivanje. Agencija in lastnik želita, da ste nas obvestili, če so med vašim bivanjem nastale težave, da bi jih rešili. Želimo vam vse dobro in upamo, da boste imeli še prijetnejše izkušnje na vaših prihodnjih počitnicah.